POS Application: Start Up Guide

DS utilizes two applications to operate: Bartender (.gnr version) and Customer applications. These applications are developed, released, and intended to be used together.

The devices are connected to one another via bluetooth connection. Devices must be paired via bluetooth to operate Bartender and Customer application together.

SS devices only utilizes the Bartender (.gnr version) application for all POS operations

HH devices only utilize the Bartender (.lite version) to operate for all POS operations

Open the Bartender application from the device's home screen

License device if necessary

Input the employee PIN to login in

Confirm the operating Revenue Center to complete logging in

From anywhere within the Bartender app, select the employee name on the screen, then select the “log out” button.

Tap the settings icon in the bottom left corner of the screen (top right if using HH POS)

Tap the revenue center drop down from the right side of the screen (top middle of the screen if using HH POS)

Select the correct revenue Center from the drop picklist

From the application settings select “connect card reader” to enter discovery mode

Then tap the bluetooth icon to the right of the desired readers form the list of available devices

If you don’t see the desired card reader, tap the power button on the bottom of the card reader to ensure that it is on, and then tap “connect card reader” again to refresh device discovery

When the card reader has been successfully connected, the bluetooth icon will turn blue and report card reader battery status

From the application settings, tap “connect to monitor” to see a list of paired devices that can be used as a monitor
​Note: devices MUST be paired in the android OS settings in order to be found within the app

Tap the grey bluetooth icon to the right of the desired device

Once connected, the connected device operating operating Customer application will load any event presentations and the customer order view. Tap anywhere to exit this setting

Tap on items from the menu to add to the cart. 1 Tap = 1 Item in cart

When the order cart is complete, tap “checkout”

Select the payment type.
Note: if there is only one accepted payment method for the operating revenue center, the POS device will skip the payment selection screen and run the default payment method.

Guests will be prompted to select a tip option if the revenue center accepts tips, and then they will be prompted to fulfill payment.

Following successful payment capture, the POS will return a green checkmark. The device will always give a green check mark for successful payment capture, even in offline mode.

Tap the settings icon in the lower left corner of the bartender application (top right of HH POS Bartender application)

Toggle “split payments” to turn this feature on and return to the POS menu by tapping any of the menu categories.

After building an order and tapping the checkout button, select “Split” at the top of the checkout screen, prior to selecting a payment method.

Enter the desired tender amount and tap the green “pay” button at the bottom of the screen.
The POS will return to the tender calculator to close out any remaining balance. Repeat until the order has been paid for in whole.

Tap the settings icon in the lower left corner of the bartender application (top right of HH POS Bartender application) and open revenue center settings page

Toggle “Open Item” on within checkout options and return to the POS menu by tapping any of the POS menu categories

Quick Open Item: This should be used if no item tracking is required for the item being sold, it will show simply as “Open Item” on the Item Sales Report.

Used as reference for tracking of open items that are being sold; assign a name, item category, or new tax fee to the open item that will populate in the Item Sales Report

Open the transactions list by tapping the order list icon on the bottom left corner of the Bartender application (top right corner if using HH POS)

Select the order you wish to refund, then tap the Refund icon on the bottom of the order review
​Only orders that have landed on the server can be refunded. If an order status is “Pending” or “New” the organizer will need to wait until the order becomes “Paid"

Select “done” to refund the total order to original payment method.

If initiating a partial refund, input the refund amount before selecting “done” button to refund a portion of the transaction to the original payment method.
​VERY IMPORTANT TO NOTE: Refunding a portion of an order transaction will NOT update the item sales report. Only refunding a full order will update the item sales report.

Input manager-employee PIN to finalize. The device will return green checkmark that the refund was complete

Open the transactions list by tapping the order list icon on the bottom left corner of the Bartender application (top right corner if using HH POS)

Highlight the order that you'd like to send the guest a refund for. NOTE: Only orders with Paid or Refunded status can have a receipt sent. If the order is still in a processing status such as New or Pending you will have to wait for the order status to update

Below the order's cart review tap the receipt button to the right

Input guest email address and then press send