Revenue centers can remain active in the case of outages or network bandwidth issues by utilizing the Offline Payment function of the POS. To enable offline payments, an offline payment threshold must be set. If an offline payment threshold is not set, the devices will only process transactions live when successfully connected to a network.
The offline payment threshold can be set as high or low to preference, however it is recommend to set the offline threshold to the average order amount of your event to mitigate risk to the operator. If a device goes offline, the device will only process orders under the designated offline threshold for the period of network interruption. Any order that totals over the set offline threshold will automatically reject in the event of a network disruption. For example, if the offline payment threshold is set to $50, in the event of a network disruption only order totaling up to $50 will be accepted.
The offline payment threshold can be set to different amounts for bank card payments and RFID wristbands payments. This is due to different user permissions between the payment methods.
Direct bank card payments, where card information is captured on the credit card reader at the time of purchase, will attempt payment only once when they device comes back online.
RFID wristband payments, where the guest has registered a bank card for use within the event, Billfold will continue to try the payment method provided for up to 1 week after the original transaction.
Additionally, if a guest's RFID wristband payment fails upon the POS coming back online, that guest's RFID wristband will be blocked from transacting until the debt has been settled or an additional payment method has been provided. This is an added insurance for operators to collect all possible offline transaction revenue.
NOTE: Tabs and split payment transactions can not be taken when the POS is in offline mode. These transactions require a live connection with the POS server in order to accurately verify and update balance details on the POS. Only total order payments are accepted in offline mode.
NOTE: Open item feature it not available in offline mode.
Create Offline Threshold in Event Settings
To set a default offline payment threshold for your entire event at all revenue centers, use Event Settings. Please note, changes made to the event settings will only affect revenue centers created after the adjustments. Existing revenue centers will retain their original settings. You can always adjust individual revenue centers later on.
In the Dashboard, go to your Event, use the Actions dropdown menu on the right, and select Edit.
Scroll to the "Other" section
Enter the amount you wish your offline payment threshold to be
Scroll down and click "Update"
You may want some revenue centers to have a different threshold. Use the Revenue Center Settings to set the threshold. This will override the event's default threshold. It will not override any other revenue center settings.
In the Dashboard, go to the Event page and click the Revenue Centers tab
Select the revenue center you wish to adjust
Once in the revenue center, click Edit at the top right of the page
Scroll down to Offline Payment Threshold and enter the desired amount
Click Update at the bottom of the page for the changes to go live