Most states require refunds for customers on any remaining balance on their wristbands after the event. Keep this in mind when creating your Refund Policy and Procedure for Cash Top-Ups.
Is there a minimum amount under which refunds are not provided?
Will you charge a "Refund Fee"?
Do refunds happen onsite at the event? If not, how can customers request a refund?
How will they receive their refund? In cash? By check?
After the event, organizers can view these balances on wristbands using the Unclaimed Funds Report.
User data collection can be set as optional or mandatory and is managed in the event settings by clicking "Edit" on the event and toggling the option on or off.
How to Use the Unclaimed Funds Report
On the Billfold Dashboard, navigate to Reports and choose Unclaimed Funds.
Enter the specific event you want to filter.
The report will display all user information and their unclaimed funds. Click the Export button on the right to download the data as a CSV file.
Related Questions
How do I contact an attendee with a balance on their wristband? If there are unclaimed funds, you might want to reach out to the attendee. To do this, you’ll need their contact information. It is possible to enable required user information in Event Settings.
How do I turn on required attendee data for top-ups? Within the Event, click the Action dropdown on the right and select Edit. Scroll down to "Top Up user data fields are mandatory," check the box on the left, and click Update at the bottom of the page.