How to Refund Remaining Cash Balances from Guest Wristbands
To issue a refund for guests who topped up their wristbands with cash and have a remaining balance, please follow the steps below:
Log in to your Billfold Dashboard account.
From the left-hand menu, click Events to access your list of events.
Locate and select the appropriate event, then click View.
On the event page, click the Wristbands tab from the top menu.
Use the search or filter options to locate the guest’s Wristband Number.
Review the Balance column to verify the remaining amount on the wristband.
Click the Actions button next to the wristband to initiate a refund — or click directly on the Wristband Number to view full wristband details.
In the refund screen:
Set the Transaction Type to Refund Cash.
Enter the amount you wish to refund.
Click the green Refund button to complete the transaction.
Physically issue the refund to the customer in the form of cash or cheque.