Open the transactions list from the bartender's home page by selecting the icon in the bottom left corner and to the right of the settings gear, or if using a handheld, from the top left corner.

Select the order to be refunded and tap the Refund icon in the bottom right corner adjacent to the order total.

Input the amount to be refunded. It is recommended to issue a full refund rather than a partial refund to keep item sales reporting accurate.

Select the green check mark adjacent to the text box.

Enter a manager PIN code or scan a manager-employee wristband to finalize.