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How-To: Billfold S700

Set up and troubleshoot Billfold S700/S710 terminals. This guide covers WiFi connectivity, automatic reader pairing, 'Handoff' manual connection, and sending logs for technical support.

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S700/S710 Setup & Troubleshooting

The S700 and S710 are smart readers with built-in NFC for processing card and wristband payments. This guide covers initial configuration and steps to resolve connectivity issues.

1. Initial Setup & Updates

When powering on the device for the first time, you must establish a network connection.

  1. Select your WiFi Network and enter the password.

  2. Wait for Updates: Once connected, the device automatically checks for system updates.

    • Note: This process is mandatory and typically takes 10–15 minutes. Do not power off the device during this time.

  3. After updates complete, the Bartender (BRT) app will install and launch automatically.

2. Built-in Reader Connectivity

The internal NFC reader connects automatically via the Stripe SDK once the Bartender app starts.

  • Automatic Pairing: Under normal conditions, no manual pairing is required.

  • Requirements: A stable network connection is mandatory for the SDK to retrieve a connection token from Stripe.

Symptoms of Connection Failure:

  • The device does not react to card/wristband taps.

  • The "Stripe Screen" (Awaiting Tap) does not appear.

  • Bank Card is missing as a payment method in the Bartender app.

3. Troubleshooting Connectivity

If the reader fails to connect automatically, perform the following steps in order:

A. Manual Reader Connection (Handoff)

  1. In the Bartender app, open Settings.

  2. Select Connect to Reader.

  3. Choose Handoff.

  4. Wait for the device list to populate and select the reader name (e.g., oversaw-hearty-artistic).

  5. Tap the Bluetooth icon to force the connection.

B. Verify Network in Admin Settings

  1. Swipe from the left or use the hardware shortcut to open Device Admin Settings.

  2. Enter Admin Code: 07139.

  3. Verify the WiFi status is Connected.

C. Restart the Application

  1. Open the app Settings.

  2. Select Exit App.

  3. Re-open the Bartender app from the home screen.

  4. Wait 10–15 seconds for the SDK to initialize.

4. Device Admin Settings

Access the built-in admin panel to adjust hardware-level settings.

  • Access Code: 07139

  • Available Options:

    • WiFi Configuration: Switch networks or troubleshoot signal.

    • Appearance: Adjust display brightness and toggle Light/Dark themes.

    • Screen Timeout: Adjust how long the screen stays active.

5. Sending Manual Logs (v3.11.17.93+)

If you encounter a persistent bug, follow these steps to send data to the Billfold support team.

  1. Record a video of the bug occurring.

  2. Open Bartender Settings.

  3. Select Status Dialog.

  4. Note the License Number: Locate the "Event License" number (this is required to find your device logs).

  5. Tap Send logs to server at the bottom of the screen.

  6. Provide the License Number, a description of the issue, and your video to Billfold Support.

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