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How To: Wristband Benefits

Issue complimentary item discounts directly to guest RFID wristbands. Learn how to create reusable Benefit templates, assign benefits individually or during bulk import, and redeem items at the POS.

Wristband Benefits allow event organizers to grant complimentary item discounts directly to guests via their RFID wristbands. Benefits are created as reusable templates and issued to individual wristbands. When scanned at the point of sale, eligible cart items are automatically discounted until the benefit balance is used.

Prerequisites

  • Software: Bartender App version 3.11.21 or higher.

  • Account Setup: The Enable Benefits feature flag must be activated for your account by a Billfold Admin before creating benefits.

Note: The current version of Wristband Benefits supports 100% item discounts only. [August 2026]

1. Creating a Benefit Template

Benefits are configured in the Dashboard at the Organizer level.

  1. Navigate to the Benefits section.

  2. Click New Benefit under the Actions menu.

  3. Configure the benefit fields:

    • Name: The internal title used for tracking in the Dashboard.

    • Display Name: The customer-facing name displayed on terminal screens in the Bartender app.

    • Effect Type: Select Order item discount (100% discount).

    • Items: Select the catalog items eligible for this benefit.

    • Initial Quantity: Enter the total number of item units a guest can redeem per issued benefit.

  4. Click Create.

Benefit Statuses

  • Active: Available to be selected when issuing benefits to guest wristbands.

  • Archived: Hidden from future wristband assignments. Existing benefits already issued to guest wristbands remain active and valid until consumed or cancelled.

2. Issuing Benefits to Wristbands

Benefits can be issued to a single wristband or applied to thousands of wristbands at once during a CSV import.

Method A: Issue to a Single Wristband

  1. Navigate to Event > Wristbands.

  2. Locate the target wristband and open its Actions menu (or open the Wristband detail view page).

  3. Select Issue Benefits.

  4. In the Select Benefits field, choose one or more active benefits.

  5. Click Issue Benefits.

Note: You can issue the same Benefit to a wristband multiple times. Each assignment creates a separate issued benefit record with its own quantity tracking.

Method B: Issue During Bulk Wristband Import

  1. Navigate to Event > Wristbands.

  2. Click Import Wristbands under Actions.

  3. Upload your wristband CSV import file.

  4. In the Benefits to Issue field, select the target active benefits.

  5. (Optional) Check the Cancel existing issued benefits box if you want to revoke prior wristband benefits before applying the new ones.

  6. Click Import.

3. Managing Issued Benefits

You can view and track all active benefits assigned to a guest by opening the Issued Benefits tab on any individual Wristband page.

Tracking Fields

  • Source Benefit Name

  • Initial Quantity

  • Consumed Quantity

  • Remaining Quantity

  • Returned Quantity

  • Status

Issued Benefit Statuses

  • Active: Ready for use at the POS.

  • Exhausted: The remaining quantity has reached 0. The benefit can no longer be redeemed.

  • Cancelled: Manually revoked by an admin user. To cancel an issued benefit, click Cancel in the corresponding row on the wristband detail page.

4. POS Redemption in the Bartender App

Bartender automatically handles benefit redemption without requiring cashiers to manually select discounts.

Redemption Process

  1. Add the guest's items to the cart in the Bartender app.

  2. Open the order header Actions menu and select Scan Wristband.

  3. Tap the guest's wristband on the RFID reader.

  4. The system automatically identifies active issued benefits and applies 100% discounts to all eligible items in the cart.

Quantity Redemption Logic

  • Full Coverage: If a guest has 2 remaining burger benefits and orders 2 Burgers, both burgers are discounted to $0.00.

  • Partial Coverage: If a guest has 10 remaining beer benefits and orders 14 Coronas, 10 Coronas are discounted to $0.00, and 4 Coronas are billed at full price. Discounted quantities display as separate line items in the cart.

Item Modifiers

Benefits only cover the base price of an item. Modifiers and add-ons are never covered by benefit discounts and will be charged at standard price.

  • Example: A $14.00 Cocktail with a $4.00 Extra Shot modifier will discount the cocktail base price to $0.00, leaving a final line total of $4.00.

5. Refunds & Reversals

  • Full Refunds: Performing a full order refund automatically restores any consumed Benefit quantity back to the guest's wristband.

  • Partial Refunds: Partial order refunds do not restore Benefit quantities in the current version.

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